GLG News Analyses of the following article:

Microsoft Links Phone, Video to Office

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Published at: www.newsvine.com

Saving Money by means of Unified Communications Technology

March 12, 2009

Analysis by: GLG Expert Contributor

Business communication technology is constantly evolving as employees seek better ways to find the information they need and reach customers faster. Unified Communications (UC) solution extends the capabilities of your existing IP network to include sophisticated telephony, messaging and conferencing features, The advantages of UC include some cost savings, but most of your ROI (Return on Investment) will be realized through business process improvements, such asgreater employee productivity, faster contact among employees and more efficient collaboration. The UC market is still immature,and vendors jumped into it just in 2007. Even though UC is a relatively new technology, it is gaining ground quickly with enterprises.

Paul MassieSenior Director Operations & ITYouSendIt Inc

Microsoft and Cisco Battle for Unified Communications Crown

October 17, 2007

Microsoft’s latest offering sounds the death knell for traditional PBX’s. Unified (audio, video, email, IM) communications will be normal in 3-5 years. Microsoft may not dominate this market, but they will have a huge impact.