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Oracle’s Sun Deal Snagged in Brussels

September 16, 2009

Analysis of:Oracle’s Sun deal snagged in Brussels | www.ft.com

Across the tech industry firms that used to have business alliances are now in competition and the courts are starting to step in. With the Oracle and Sun deal, it's interesting that in the U.S. the hurdle was Java, a main reason for the Sun acquisition and a product that many Oracle rivals use. In Brussels, the issue is MySQL and Oracle's the database software business and the fear that Oracle has little incentive to continue developing a product that could be disruptive to its core business.

Benefits of Salesforce.com Service Cloud2

September 15, 2009

Analysis of:Salesforce.com's Service-as-a-Service | www.forbes.com

The Salesforce.com Service Cloud offers an online solution for customer service that allows firms to automate all of their customer service functions from traditional contact center channels (phone calls, e-mails, and chat) to new channels like website portals, communities, and social networks (Facebook and Twitter.) By leveraging these online tools, small software providers and other firms have an easy way to share knowledge with their customer service teams and customers across geographies.

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