GLG News by Customer Relationship Management (CRM) Software Experts (North America)

Paul MassieSenior Director Operations & ITYouSendIt Inc What is a GLG Leader?|The Gerson Lehrman Group&reg; (GLG) Leader Program<sup>SM</sup> is our premium Member Program<sup>SM</sup>. Those identified as GLG Leaders are in the top 5% of GLG CouncilRank and have an exclusivity agreement with GLG.

Satyam Stumbles

January 5, 2009

No Heads Rolling at Satyam -- Yet | www.fool.com

In troubled times even large and healthy companies need to avoid major missteps, yet Satyam has just been guilty of one (possibly two) such missteps.  At best this will dent their growth.  At worst it could signal a company sale or dissolution.  The focus now has to be on retaining existing clients, rather than finding new clients.

Paul MassieSenior Director Operations & ITYouSendIt Inc What is a GLG Leader?|The Gerson Lehrman Group&reg; (GLG) Leader Program<sup>SM</sup> is our premium Member Program<sup>SM</sup>. Those identified as GLG Leaders are in the top 5% of GLG CouncilRank and have an exclusivity agreement with GLG.

Recession – Tech Winners and Losers

December 16, 2008

Why It's Going to Get a Lot Worse | online.barrons.com

Recessions have a winnowing effect on companies.  Once the bad times are past those who survived without major damage are stronger, largely at the expense of the others.  Keys to survival include cash (lots of it!), a solid market position and competitive products.

Paul MassieSenior Director Operations & ITYouSendIt Inc What is a GLG Leader?|The Gerson Lehrman Group&reg; (GLG) Leader Program<sup>SM</sup> is our premium Member Program<sup>SM</sup>. Those identified as GLG Leaders are in the top 5% of GLG CouncilRank and have an exclusivity agreement with GLG.

Web 2.0 and Enterprise IT

December 11, 2008

Selling Web 2.0 To IT | www.forbes.com

Web 2.0 will most likely become a key technology for enterprise IT, but adoption is slow for many reasons.  Security, functionality, ROI are all areas that have generally not yet been fully addressed, along with finding time for IT people to become comfortable with the technology.

Scott Holcomb, Chief Executive Officer

Scott HolcombChief Executive OfficerHOLCOMB ENTERPRISES INC What is a GLG Leader?|The Gerson Lehrman Group&reg; (GLG) Leader Program<sup>SM</sup> is our premium Member Program<sup>SM</sup>. Those identified as GLG Leaders are in the top 5% of GLG CouncilRank and have an exclusivity agreement with GLG.

What dead?

December 8, 2008

Open Source: The Model is Broken | www.businessweek.com

Novell product vs. profit

Paul MassieSenior Director Operations & ITYouSendIt Inc What is a GLG Leader?|The Gerson Lehrman Group&reg; (GLG) Leader Program<sup>SM</sup> is our premium Member Program<sup>SM</sup>. Those identified as GLG Leaders are in the top 5% of GLG CouncilRank and have an exclusivity agreement with GLG.

Will Mumbai Attacks Slow Outsourcing?

December 3, 2008

Fear of More Attacks Could Hurt Business in India | www.cio.com

The recent terror attacks in Mumbai are bringing into question the safety and stability of the Indian environment.  American companies may be reluctant to move more of their business to India if they perceive the environment as unsafe or unstable.  Such reluctance could have a chilling effect on growth for India’s outsourcing companies.

Paul MassieSenior Director Operations & ITYouSendIt Inc What is a GLG Leader?|The Gerson Lehrman Group&reg; (GLG) Leader Program<sup>SM</sup> is our premium Member Program<sup>SM</sup>. Those identified as GLG Leaders are in the top 5% of GLG CouncilRank and have an exclusivity agreement with GLG.

Prospects for Desktop Linux

December 3, 2008

Ubuntu Remains Best Linux Distribution for Desktops | www.eweek.com

Linux is now a viable alternative for a desktop operating system.  It works cleanly with most modern and not so modern hardware.  It comes pre-packaged so someone less than a genius can install it.  Why hasn’t it taken the world by storm?  Largely because there isn’t a sufficient driver.

Cliff Bell, Chief Information Officer

Cliff BellChief Information OfficerINFOGAIN CORPORATION What is a GLG Leader?|The Gerson Lehrman Group&reg; (GLG) Leader Program<sup>SM</sup> is our premium Member Program<sup>SM</sup>. Those identified as GLG Leaders are in the top 5% of GLG CouncilRank and have an exclusivity agreement with GLG.

The virtualization hangover - What to do once the savings have been realized?

December 1, 2008

Virtualization's Pain Points | www.forbes.com

1. Virtualization strategies can make management complex.  2. New applications require experience before proper placement of the virtualized application.

Paul MassieSenior Director Operations & ITYouSendIt Inc What is a GLG Leader?|The Gerson Lehrman Group&reg; (GLG) Leader Program<sup>SM</sup> is our premium Member Program<sup>SM</sup>. Those identified as GLG Leaders are in the top 5% of GLG CouncilRank and have an exclusivity agreement with GLG.

Apple’s iPhone, RIM’s Blackberry, and Windows Mobile

November 24, 2008

BlackBerry maker battles back | money.cnn.com

Smartphones are increasingly capable, attractive and usable.  While they still represent a minority market share in the cell phone market, their popularity is growing.  Apple gets most of the publicity, but RIM, Nokia and others are not sitting still.

Paul MassieSenior Director Operations & ITYouSendIt Inc What is a GLG Leader?|The Gerson Lehrman Group&reg; (GLG) Leader Program<sup>SM</sup> is our premium Member Program<sup>SM</sup>. Those identified as GLG Leaders are in the top 5% of GLG CouncilRank and have an exclusivity agreement with GLG.

Will It Be a Cold Christmas for PC Vendors?

November 11, 2008

Holiday shoppers like Apple and Dell | apple20.blogs.fortune.cnn.com

The short answer is – yes!  Both enterprises and consumers seem unlikely to spend much on PCs this holiday season.  Nonetheless, bad times can work to the long-term advantage of vendors if they are properly positioned going in.

Paul MassieSenior Director Operations & ITYouSendIt Inc What is a GLG Leader?|The Gerson Lehrman Group&reg; (GLG) Leader Program<sup>SM</sup> is our premium Member Program<sup>SM</sup>. Those identified as GLG Leaders are in the top 5% of GLG CouncilRank and have an exclusivity agreement with GLG.

Negative Publicity May Dampen Offshore Outsourcing

November 7, 2008

Pfizer Accused of Using U.S. Workers to Train Foreign Replacements | www.eweek.com

There is an increasing backlash in the US to offshore outsourcing, particularly the large deals typically outsourced to large Indian providers.  The new political climate may embolden displaced US workers to complain more loudly, and Washington to listen more.   Even if little concrete action is taken the negative publicity could impact deals.

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